Trainee Support Worker Vacancy In Community Living Australia

Hiring Organization / Company: Community Living Australia
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Position Description
Finance Officer Accounts Receivable (Recoveries)

Reports to: Manager Finance via Assistant Accountant

Directorate/Department: Business Services/Finance

Number of direct As per Organisational Structure

Employment Type: Full-Time Fixed-Term Contract (30 July 2021)

Salary/Award Level 3 – Social, Community, Home Care and Disability Services
Classification: Industry Award 2010

Community Living Australia has charitable status for Fringe
Benefits Tax purposes and is therefore able to offer taxation
benefits through salary sacrifice

Position Purpose

The Finance Officer Accounts Receivable (Recoveries) is directly responsible for performing
credit control, data entry and related duties in the management of accounts receivable. This
includes maintaining ledgers, reconciling accounts and negotiating payment of amounts
outstanding. This role will also administer refunds, adjustments and any other accounting
transactions related to accounts receivable.

The position will also assist the Contract Coordinator role as a back-up to cover holidays,
sickness and times of high demand. Duties may consist of management of service contracts,
quoting and invoicing.

Principal Duties

Receivable Duties

Monitor and perform regular and proactive follow up of outstanding invoices by
communicating with customers (or their representatives) in accordance with
organisational policy to minimise bad debts and improve recovery times

Perform the day to day processing of financial transactions (receipting) to ensure that
the status of outstanding invoices is accurately maintained. Ensure non electronic
receipts are banked promptly

Negotiate payment plans with customers for the recovery of long outstanding amounts

Ensure regular distribution of statements and other information as requested by the

Maintain direct debit authorities and generate bank files for funds transfer

Conduct analysis of debtors ageing and prepare a monthly report to Management on
patterns and debts of concern

Promote payment options with customers that reduce the risk of defaulting on payment
terms (such as EFT or direct debit authority)

Recommend strategies and follow-up with management instructions to recover debt

Develop and maintain relationships with relevant key stakeholder groups, both internally
and externally (clients, staff, management, board, funding bodies, families, supporters,
and the wider community)

Liaise with external stakeholders (NDIS, Public Trustee) as required

Participate in the establishment and redesign of procedures and processes to improve
the Accounts Receivable process

Work collaboratively with peers and colleagues, across the organisation, to achieve
organisation objectives

Build productive relationship with other disability service providers including support
coordinators and plan managers to achieve organisation objectives

Apply WHS legislation and create and manage a safe work environment

Demonstrate behaviours that support organisational values and a positive workplace

Back-up role and other duties

Assist the Finance team with other financial tasks in peak periods or as requested

Manage service contracts to ensure the delivery of outcomes in line with contract
terms, government regulations and client requirements

Assist with the preparation of quotes and/or tenders for new or amended services

The responsibilities as specified above may be altered in accordance with the changing
requirements of the position.

Core Competency/Capability

These six core competencies are the capabilities that need to be demonstrated in order for
the incumbent to be functional in their role and links to the NDS competency framework

Sector & organisation purpose & values

Working knowledge of a human rights based approach to supporting a person with
disability and the services provided, the individual and community context, and sector
and organisation purpose and values. Applies the approach and values in own work.

Leadership & teamwork

Works collaboratively with team members. Organises own workload. Checks own work
and work of others, providing guidance to less experienced staff. Shares knowledge
and information with team members. Able to work with minimal supervision, knowing
when to escalate issues.


Deals with non-routine enquiries. Uses effective listening skills and seeks, provides
and/or shares information with people appropriately. Can adapt communication style to
meet people’s needs. Able to resolve conflict with assistance. Has a network of internal
and external contacts relevant to the role. Deals with practical issues presenting and
enlists a more experienced person as needed.

Customer relations

Assists customers to address their needs and expectations. Has practical knowledge of
supports and services available. Is flexible and suggests alternative service solutions,
provides information or makes necessary referrals. Demonstrates confidentiality and
awareness of diversity in relation to sensitive issues. Assists with building and
maintaining positive relationships with stakeholders.

Personal accountability

Adheres to organisation policies & procedures and all relevant government legislation
and relevant standards. Follows detailed and precise work procedures. Evaluates own
work to ensure quality and safety standards are met. In own work area makes agreed
changes. Adopts a professional approach to own personal accountability. Maintains
organisation’s image and reputation.


Undertakes tasks using a resourceful and creative approach. Suggests changes to
improve quality in own work and makes agreed changes. Able to address and mitigate
risk in own work. Assists with review and/or development, implementation and
improvement of specific work practices and procedures.

Skills & Experience
To perform this role successfully the incumbent must be able to satisfactorily demonstrate the
following key qualifications, experience and skills

Academic or Professional Qualifications
Cert IV Finance and/or equivalent experience in a similar role

Skills and Delivered Performance

Demonstrated ability to accurately calculate, record, correct and manage accounting
figures and financial records

Experience in credit management and debt recovery including the management of
databases and knowledge of collection regulations

Proven experience in double entry data accounting

Strong diplomatic, negotiation, conflict resolution skills in order to handle late payments
and overdue accounts

Experience with Microsoft Office Suite, with intermediate experience in Excel, relevant
accounting software and their application

Experience in working in a customer service environment with a reputation for
providing a high level service

Effective attention to detail and a high degree of accuracy with an insight to coordinate
priorities efficiently

Demonstrated commitment to continual professional and personal development

Affinity with nonprofit organisations and respect for their philosophy and values

Special Requirements (Essential)

Have and maintain a current Australian Class 1 Drivers Licence for duration of

Obtain and maintain a DHS Disability Services Employment Screening

Participate annually in the performance appraisal process to establish performance
objectives and KPI’s ongoing

Private use of vehicle – adhering to the conditions and requirements of the Motor
Vehicles (Use of Private Vehicle ) Operating Procedure

Work across multiple worksites and/or relocate to other worksites (within reason) as

Attend meetings, training and professional development as required

Some out of hours work may be required

Authority to Act

This position operates within

Policies and procedures, guidelines and codes of conduct

The defined limits of delegated authority

The confines of budgeted restraints, relevant legislation, regulations and by-laws

Financial Delegations Matrix

NDIS Code of Conduct

There are 7 minimum standards Community Living Australia and their workers must meet:

Act with respect for individual rights to freedom of expression, self-determination and
decision-making in accordance with applicable laws and conventions

Respect the privacy of people with disability

Provide support and services in a safe and competent manner, with care and skill

Act with integrity, honesty and transparency

Promptly take steps to raise and act on concerns about matters that may impact the
quality and safety of supports and services provided to people with disability

Take all reasonable steps to prevent and respond to all forms of violence against, and
exploitation, neglect and abuse of, people with disability

Take all reasonable steps to prevent and respond to sexual misconduct

Job Location Information:
City: Mount Barker
State: Sa
Country: Au
Location: Mount Barker Sa 5251
Job Listing No# : 54630

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