Team Member Vacancy In Westpac Group

Hiring Organization / Company: Westpac Group
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:


s a Team Member, you will assist the requests from numerous stakeholders around estates management in-bound/out-bound contact centre. Your main goal is to service our customers’ needs for information regarding the management or finalisation of an estate. Y

ou will manage and respond to all calls and emails received within agreed service levels. This will include general questions, queries as well as complaints and investigations. The team manage various means of customer communications, including phone, email, online and in branch enquiries. Y

ou will be responsible for providing internal and external customers with the highest standard of professional customer service through continual focus on attention to detail, service levels and personal and professional development. T

his is a permanent, full-time role and is based in Concord West. W

hat’s in it for me? Y

ou’ll be working with the division as a whole to drive the strategic plan and have the opportunity to influence real change in delivering our Vision, Goals and Service Promise. Y

ou’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts! W

estpac Group has been around for over 200 years and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives. W

hat do I need? Y

ou will bring with you your previous banking experience and have a thorough understanding of the bank lifecycle and workflow. To be successful in this role you will be a customer service superstar! With servicing our customers at the forefront of everything you do. A

s well as this you will: H

  • ave a high level of understanding of the Deceased Estate process is desirable but not required H
  • ave exceptional communication experience, both written and oral and be able to communicate via various means H
  • ave high level attention to detail – be able to verify applications with minimal rework required H
  • ave proven experience in delivering high standards of customer service within agreed service levels within a high volume, productivity-driven environment B
  • e resilient, remain calm and be able to handle customer queries with empathy and understanding B
  • e a team player, with the ability to work autonomously and take responsibility W

hat’s it like to work there? Y

ou’ll join one big, supportive team to reach our purpose of Helping Australians Succeed. W

orking with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible work spaces and unexpected careers. A

s an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace. H

ow do I Apply? S

tart here. Just click on the APPLY button. A

Job Location Information:
City: Australia
State: Australia
Country: Au
Location: Australia
Job Listing No# : 81498

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