Rostering Clerk Vacancy In Community Living Australia

Hiring Organization / Company: Community Living Australia
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Position Description
Rostering Clerk

Reports to: Regional Scheduling Officer

Directorate/Department: Business Services/People & Culture

Number of direct As per Organisational Structure

Employment Type: Permanent Full-Time

Salary/Award Level 2 – Social, Community, Home Care and Disability Services
Classification: Industry Award 2010

Community Living Australia has charitable status for Fringe
Benefits Tax purposes and is therefore able to offer taxation
benefits through salary sacrifice

Position Purpose

The Rostering Clerk is a key member of the rostering/scheduling function, providing support
to the Regional Scheduling Officer. The role ensures appropriate responsive allocation of
resources to meet clients’ service needs, undertaking timely communication with Support
Workers, Clients/Families and other regional teams about changes to rosters or support staff.

Principal Duties

Make contact with available Support Workers to fill unplanned vacant shifts (i.e.
personal (sick) leave) to ensure continuity of support

Ensure rosters comply with Award provisions, that there is fair distribution of available
shifts and provide for the welfare and wellbeing of both employees and clients

Ensure shift allocations comply with contract requirements, minimum
training/credentialing requirements and client preferences

Work towards Support Workers being rostered to their capacity

Make contact with clients to ensure effective communication about changes in shifts
times or Support Workers as required

Escalate inability to cover shifts to the Regional Scheduling Officer in a timely manner

Assist with induction for new employees in the Time recording system, provide user
support to existing employees and undertake training as required

Update and maintain the rostering / time recording system to ensure information remains
current and relevant

Assist with the review and authorisation of timesheets daily in preparation for payroll
processing. Escalate timesheet anomalies with Regional Scheduling Officer/
Scheduling/Payroll Coordinator for approval/follow-up as required

In collaboration with Regional Scheduling Officers, create and manage roster
templates to ensure clients and Support Workers have rosters two weeks in advance of
service delivery

Liaise with Scheduling Quality Officer in response to system, procedural or compliance

Participate in the establishment and redesign of procedures to improve the
Scheduling/Rostering processes

Support and assist Regional Scheduling Officer and Scheduling Quality Officer with
scheduling/rostering tasks as required

Assist colleagues to ensure a continuous service is provided by filling in when/where

Work collaboratively with peers and colleagues, across the organisation, to achieve
organisational objectives

Apply WHS legislation and create and manage a safe work environment

Demonstrate behaviours that support organisational values and a positive workplace

The responsibilities as specified above may be altered in accordance with the changing
requirements of the position.

Core Competency/Capability


These six core competencies are the capabilities that need to be demonstrated in order for
the incumbent to be functional in their role and links to the NDS competency framework

Sector & organisation purpose & values

Working knowledge of a human rights based approach to supporting a person with
disability and the services provided, the individual and community context, and sector
and organisation purpose and values. Applies the approach and values in own work.

Leadership & teamwork

Works collaboratively with team members. Organises own workload. Checks own work
and work of others, providing guidance to less experienced staff. Shares knowledge
and information with team members. Able to work with minimal supervision, knowing
when to escalate issues.


Deals with non-routine enquiries. Uses effective listening skills and seeks, provides
and/or shares information with people appropriately. Can adapt communication style to
meet people’s needs. Able to resolve conflict with assistance. Has a network of internal

and external contacts relevant to the role. Deals with practical issues presenting and
enlists a more experienced person as needed.

Customer relations

Assists customers to address their needs and expectations. Has practical knowledge of
supports and services available. Is flexible and suggests alternative service solutions,
provides information or makes necessary referrals. Demonstrates confidentiality and
awareness of diversity in relation to sensitive issues. Assists with building and
maintaining positive relationships with stakeholders.

Personal accountability

Adheres to organisation policies & procedures and all relevant government legislation
and relevant standards. Follows detailed and precise work procedures. Evaluates own
work to ensure quality and safety standards are met. In own work area makes agreed
changes. Adopts a professional approach to own personal accountability. Maintains
organisation’s image and reputation.


Undertakes tasks using a resourceful and creative approach. Suggests changes to
improve quality in own work and makes agreed changes. Able to address and mitigate
risk in own work. Assists with review and/or development, implementation and
improvement of specific work practices and procedures.

Skills & Experience
To perform this role successfully the incumbent must be able to satisfactorily demonstrate the
following key qualifications, experience and skills

Academic or Professional Qualifications

Minimum completion of Year 11, plus relevant previous Customer Service experience

Skills & Delivered Performance

Demonstrated skills in effective communication and well developed interpersonal skills

An ability to meet deadlines and prioritise tasks

An ability to work as a part of a multi-disciplinary team

Well-developed organisational and computer skills with a sound knowledge of
Microsoft Office, Excel and a demonstrated ability to quickly learn relevant computer
software packages

Ability to maintain privacy and confidentiality when working with sensitive information

Excellent customer service focus

Affinity with non-profit organisations and respect for their philosophy and values

Demonstrated commitment to continual professional and personal development

Special Requirements (Essential)

Work flexible hours in conjunction with other resources within team to cover operational
hours. This includes earlier starts and later finishes which will be worked on a
rotational basis and as per organisational need.

Have and maintain a current Australian Class 1 Drivers Licence for duration of

Obtain and maintain a NDIS Worker Check

Participate annually in the performance appraisal process to establish performance
objectives and KPI’s ongoing

Attend meetings, training and professional development as required

Private use of vehicle – adhering to the conditions and requirements of the Motor
Vehicles (Use of Private Vehicle) Operating Procedure

Work across multiple worksites and/or relocate to other worksites (within reason) as

Authority to Act

This position operates within

Policies and procedures, guidelines and codes of conduct

The defined limits of delegated authority

The confines of budgeted restraints, relevant legislation, regulations and by-laws

Financial Delegations Matrix

NDIS Code of Conduct

There are 7 minimum standards Community Living Australia and their workers must meet:

Act with respect for individual rights to freedom of expression, self-determination and
decision-making in accordance with applicable laws and conventions

Respect the privacy of people with disability

Provide support and services in a safe and competent manner, with care and skill

Act with integrity, honesty and transparency

Promptly take steps to raise and act on concerns about matters that may impact the
quality and safety of supports and services provided to people with disability

Take all reasonable steps to prevent and respond to all forms of violence against, and
exploitation, neglect and abuse of, people with disability

Take all reasonable steps to prevent and respond to sexual misconduct

Job Location Information:
City: Mount Barker
State: Sa
Country: Au
Location: Mount Barker Sa 5251
Job Listing No# : 77720

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