Operations Analyst Vacancy In Operations, Customer & Place Making

Hiring Organization / Company: Operations, Customer & Place Making
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:

About us


Sydney Metro is a fully automated rapid transit system which offers a new generation of fast, safe and reliable train services. Sydney Metro also leads the development of vibrant station precincts to meet customer and community needs, transforming the way Sydney travels and helping shape the future of Australia’s largest city.


About us


Sydney Metro is a fully automated rapid transit system which offers a new generation of fast, safe and reliable train services. Sydney Metro also leads the development of vibrant station precincts to meet customer and community needs, transforming the way Sydney travels and helping shape the future of Australia’s largest city.


The Operations, Customer and Place-making team ensures Sydney Metro is equipped to deliver integrated, reliable, customer focused and efficient services. We are also managing large scale place-making projects, designing and developing thriving precincts where community members can gather, connect, shop, work and play. We are proud of what we have achieved so far and excited for the full vision of Sydney Metro to come to life.


The opportunity


Right now, we have an opportunity for an Operations Analyst to join us in Operations, Customer & Place-making - Operations Planning, based at 680 George Street Sydney and other site locations. The primary purpose of the role is to provide a range of rail operations analysis, planning and operations readiness advice and deliverables. A key deliverable will be the development, management and review of documentation considerate of the operational and asset life cycle requirements of the Sydney Metro product. The role will work as part of Operations Planning team, collaborating across all of Sydney Metro to provide operational planning advice and identify solutions within operations and customer focussed working groups and technical working groups.


What you will be involved in


  • Research and analysis which supports the development of operational concepts, strategies and planning for the future Sydney Metro program of projects.
  • Planning and facilitation of stakeholder workshops.
  • Development of operational papers, presentations and reports to support key project decisions.
  • Managing the complexity, risk and uncertainty associated with multiple stakeholders across various project interfaces and working groups whilst being an advocate for the metro customer and product.
  • Keeping abreast of current and emerging best practice, Government policy and operational requirements.
  • Basic team administration tasks


About you


You have demonstrated knowledge and experience within the rail or public transport industry and/or are a tertiary qualified in engineering, planning, or data analytics (or a similar discipline) and you are looking for an opportunity to utilise your analytical mindset in a public transport environment.


Ideally you will have intermediate/advanced MS Excel experience, a strong understanding of performance based transport projects and are a highly analytical thinker. You will enjoy the challenge of data interrogation to identify critical information to be summarised in support of project decisions by the Metro Leadership teams. A passion for data driven analysis and validation is a desirable mind-set.


You will have developed time management and planning skills and demonstrate professional communications skills both verbal and written.


Want to know more?


Salary and Benefits


The salary for this position is Transport Grade 8 ($118,015 - $132,176) per annum plus superannuation and leave loading.


Applications Close:
11:59pm on Thursday 5th August 2021


?We are the community we serve


We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email James Clark at [email protected]

Find out more about Sydney Metro at https://www.transport.nsw.gov.au/sydney-metro. ?




Job Location Information:
City: Sydney
State: Nsw
Country: Au
Location: Sydney Nsw

Date Posted: 2021-07-22
Job Listing No# : 81504



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