Hiring Organization / Company: Intercontinental Hotels Group
Basic Salary: To Be Discussed
Employement Type: Full-Time
Location: Australia, New South Wales, Sydney
Job number: EMEAA21107
About UsThere’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Your day to day• Lead the food and beverage operation across all Restaurant & bars, Events & Room Service • Support the Front office and Housekeeping departments where needed • Provide mentoring, coaching and regular feedback to colleagues to enhance performance and drive their development • Support and drive any incremental revenue initiatives as required including breakfast up sells, daily sales and upsell incentives, as well as understanding and upselling room rate packages upon check-in • Drive colleagues on boarding experience and make sure all new starters have the tools & training to have a great start • Establish and achieve quality and guest satisfaction HeartBeat goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction
What we need from you• Minimum 6 months’ experience in a Food & Beverage/Restaurant & Bars related position, preferably within a hotel/hospitality environment. Experience in also leading, supporting and driving a team. • Qualifications in Hotel Management and/or in Food & Beverage related field preferred • Valid NSW RSA Competency card is required • Flexibility – night, weekend and holiday shifts are all part of the job • Excellent communication skills, bilingual or multilingual language skills are advantageous • A team player, ability to work in a fast-paced environment and priortise workloads • Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
What we offerWe'll reward all your hard work with a great salary and benefits – including a uniform, great room discounts and superb training. Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
Job Location Information:
Location: Sydney Nsw