Customer Service Representative - Varsity Lakes Vacancy In Serco Plc

Hiring Organization / Company: Serco Plc
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:
Serco has exciting opportunities for Customer Service Professionals looking to develop a rewarding career, acquire new skills and grow with experience.

Our Talent team are on the lookout for Customer Service Professionals who can leave a lasting, positive impression while providing essential services to our Australian Government clients.

Be part of our first-class customer service teams, helping improve people’s lives
Ongoing training tailored for your personal development plans
Join a diverse and inclusive workforce
Permanent Full Time / Flexible Part Time / Casual opportunities available
About Serco
At Serco, you’ll be part of a team of more than 50,000 people working across more than 20 countries worldwide. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a range of backgrounds.
About the Role
As a Customer Service professional with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Varsity Lakes contact centre.
The centre operates between 7:00am and 8pm, Monday to Friday, with the flexibility to work extended hours.
It is essential for this role that you have Full Australian Citizenship
Managing complex inbound enquiries and measured against consistent KPIs
Logging detailed interactions for all tasks and actions accordance to policy and procedure
Manage secure and sensitive data with professionalism and empathy
Ongoing coaching and development to deliver first class service
About the Role
As a Customer Service professional with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Varsity Lakes contact centre.
The centre operates between 7:00am and 8:00pm Monday to Friday, with the flexibility to work extended hours.
Managing complex inbound enquiries and measured against consistent KPIs
Logging detailed interactions for all tasks and actions accordance to policy and procedure
Manage secure and sensitive data with professionalism and empathy
Ongoing coaching and development to deliver first class service

Requirements
Must hold Australian Citizenship
Applicants will need to successfully complete a police clearance prior to commencement



Job Location Information:
City: Varsity Lakes
State: Qld
Country: Au
Location: Varsity Lakes Qld 4227

Date Posted: 2021-05-04
Job Listing No# : 61677



Share this job on:


WARNING: Be careful when applying for a job, if they ask any money from you for the promise of giving you a job then probably it is a scam. Also when attending some job interviews please inform your friends or relatives about the location of the interview so they may know where did you go.