Hiring Organization / Company: 7-eleven
Basic Salary: To Be Discussed
Employement Type: Full-Time
When we look for people we look for a role model, someone who is not afraid to roll up their sleeves and get their hands dirty working as part of our Customer Experience Team.
In this exciting opportunity, you will be the first point of contact and receive a variety of inbound calls and emails from franchisees, external customers and corporate head office employees. Where your typical day will include assisting customers with enquiries, helping franchisees solve any in-store issues and being the main point of contact for all head office queries.
This is a full time role with a rotating roster across 7 day period. That means it will include afternoon and night shift combinations with 2 consecutive days off per week. We are a 24/7 service centre.
- Execute high quality service and build relationships with customers and stakeholders & provide personalised service
- Ensuring all information is correctly documented in the in-house system
- Respond to calls & emails as a first point of contact
- Following up with customers to ensure loyalty
- Demonstrate a service culture that is in line with 7-Eleven Values
- Co-operate within the team and across other groups
Skills and experience
- LOVE customer service and finding a positive outcome for you and the customer
- Previous experience in call centre is essential
- Experience in working in blended telephone based customer service team with a passion to deliver the highest standards
- Demonstrated communication & problem solving skills
- Able to think on your feet and Time management skills
- Accuracy and attention to detail is required
If you have buckets loads of positivity and enthusiasm, and are able to think on your feet, then this is the perfect opportunity for you. We are looking for team players who are wanting to constantly learn on the job and strive for success.
If your passion for leadership and doing things differently matches ours, then we encourage you to apply.
Want to work at 7-Eleven? - Good Call!
Job Location Information:
Date Posted: 2021-07-22
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